FAQ

Here you will find the answers to the questions you ask us most often, to help you plan your stay in Turin. If you still have a question, write to us: we reply personally.

  • What time is check-in? Can I check in early just to park the car and drop off my luggage?

    Check-in is from 15:00 to 20:00. For different times, please contact us; if you need to leave your luggage and park your car, you can do so only after 11:00.

  • And what time is check-out?

    Check-out is at 10:30.

  • Do you have parking?

    Yes, parking is free and included in the price. It's inside the property, in one of our two private courtyards. Every room has its own guaranteed space.

  • Is breakfast included?

    Certainly! A breakfast tailored to you is always included in your stay. Each evening you choose, from our 4 menus, the one you prefer for the next morning, so we find the perfect combination for your tastes. Just let us know the day before.

  • Is the tourist tax included in the price?

    Yes, the tourist tax is included in the price.

  • Do you have Wi-Fi?

    Yes, Wi-Fi is free, fast and available in all rooms, in the common areas and in the garden.

  • I don't speak Italian, what other languages do you speak?

    Besides Italian, we speak fluent English, French, Spanish and Portuguese. If you are coming from abroad, you are in the right place.

  • Do you accept pets?

    We adore them! However, to ensure every guest's comfort, we can only accept them when both rooms are booked. That way we make sure the stay is pleasant for everyone, four-legged guests included.

  • Where can I charge my electric car?

    There are charging points just a few steps from the B&B. Write to us before you arrive and we will point you to the nearest and most convenient ones.

  • Can I request an extra bed for my child?

    Yes. In the Cinnamon Room we can add a small bed for children up to 11 years old. If you are travelling with a small child, let us know when you book.

  • I saw that breakfast starts at 8:00: what can I do if I have an early-morning flight?

    If it's a matter of bringing it forward by half an hour, that's no problem. Otherwise we will gladly prepare a packed breakfast with everything you need: you can enjoy it in your room with coffee or tea from the machine, or take it with you and have breakfast at the airport. Nobody leaves here on an empty stomach.

  • Is it cheaper to book directly on your website or on Booking?

    By booking directly on our website you have the best price guarantee: you will never find a lower rate elsewhere. But it is not just a matter of price. Those who book directly have two exclusive advantages: breakfast is arranged even further in advance and with even more care, for an even more personalised experience, and you can leave your luggage and park your car from 11:00, without waiting outside until the standard check-in time. What's more, you have direct contact with us from the very first moment: no intermediaries, no anonymous forms.

  • Can I confirm the booking before completing the Tre Cuori procedure?

    We advise you not to make any payment or definitively confirm the booking before contacting us. The booking and the payment must comply with the terms of your welfare plan and the arrangements agreed with us.

  • Can I use my Tre Cuori welfare credit to stay with you?

    Yes, you can use your Tre Cuori welfare credit by following the procedure set out by the platform. We ask you to contact us before booking, so that we can check together the steps to follow.

  • What information do I need to give you to check availability?

    Let us know the dates on which you wish to stay, the number of guests and the room you prefer. We will confirm availability and the total cost, and also check the procedure required to use your welfare credit.